Basic training course: Confidential advisor

The mental well-being of workers – and therefore the operational performance of companies – is currently under a lot of pressure. In this basic training course, Mensura provides confidential advisors with the necessary skills to professionally deal with conflicts and other situations that involve psychosocial stress.


Stress levels are soaring in all fields of work, and complaints about verbal abuse and bullying in the workplace are on the rise. In addition, the number of workers suffering suicidal thoughts is alarmingly high.

Psychosocial problems heavily impact the health of workers and that of the organisation. Confidential advisors face a broad range of issues and must be able to adequately address each one.


Any employee can participate in the training course for confidential advisors and take up this role within the organisation, provided that he or she is not currently:

  • an employer representative or employee representative in the works council or the committee for prevention and protection in the workplace;
  • a candidate for the election of employee representatives;
  • a union representative;
  • a direct supervisor or manager, with the exception of middle management;
  • an occupational health physician.


The training course will provide the confidential advisor with insight into the legal framework and the various psychosocial hazards and their dynamics. The confidential advisor will also be able to recommended intervention techniques.


This five-day basic training course is part of our open training programme. In (larger) companies, this course can also be delivered in the form of in-house training.  

After the theory session, participants will acquire first-hand experience based on real-life scenarios, group discussions and interactive exercises. The training course covers the following aspects:

  • brief overview of the legal framework governing the role and legal status of the confidential advisor in line with the latest legal standards (Act of 28 February 2014, Royal Decree of 10 April 2014);
  • tasks and associated responsibilities;
  • characteristics, consequences and causes of psychosocial hazards in the workplace, such as bullying, violence, sexual harassment, stress and burnout, alcohol and drugs, traumatic events, etc.;
  • tips, advice and pitfalls when conducting one-on-one meetings;
  • insight and mediation in conflict situations.


  • This training course covers all the latest legal developments in the field of psychosocial well-being and ensures that your company is better prepared for psychosocial hazards.
  • Properly trained confidential advisors are able to provide professional care and assistance to employees in relation to psychosocial well-being and can mitigate or reduce the occurrence of complaints.

Legal framework

  • The Act of 28 February 2014 supplementing the Act of 4 August 1996 on the well-being of employees in the performance of their work and the prevention of psychosocial hazards in the workplace, in particular violence, bullying and sexual harassment
  • The Act of 28 March 2014 amending the Judicial Code and the section on legal proceedings contained in the Act of 4 August 1996 on the well-being of employees in the performance of their work
  • Royal Decree of 10 April 2014 on the prevention of psychosocial risks in the workplace


Contact us for a proposal.

Refresher training for confidential advisors: supervision

Regular refresher training and an exchange of experiences are essential for confidential advisors to remain up to date with legal developments and to maintain a strong focus on enhancing the psychosocial well-being of workers. Mensura has developed this refresher course for confidential advisors for those who have successfully completed the basic training course.

Separate in-company refresher training can also be organised. A number of topics may be covered in the refresher course, such as:

  • Supervision
  • Discussion techniques, active listening
  • Self-care
  • Mediation
  • How to cope with traumatic and emotionally charged events in the workplace. Meeting the needs of workers who suffer suicidal thoughts.