Training course: Dealing with workplace aggression

• A healthier and safer work environment
• Identify aggressive behaviour more quickly
• Prevent or limit psychosocial stress caused by incidents of aggression
• Workers feel more supported by the organisation when performing high-risk duties

Enable workers to adequately deal with incidents of aggression.

• Interactive training course
• The first part of the course focuses on establishing a standard reference framework to allow employees to effectively and efficiently deal with aggressive behaviour
• The second part consists of practical exercises that can be modified to a company-specific context. This part focuses on learning to de-escalate aggressive behaviour through communication skills.

• Employees are better equipped to de-escalate aggressive behaviour
• Workers feel more supported and motivated, which will increase productivity levels

Contact us for a proposal.