Training course: Dealing with workplace aggression


  • A healthier and safer work environment
  • Identify aggressive behaviour more quickly
  • Prevent or limit psychosocial stress caused by incidents of aggression
  • Workers feel more supported by the organisation when performing high-risk duties


Enable workers to adequately deal with incidents of aggression.

How does it work?

  • Interactive training course
  • The first part of the course focuses on establishing a standard reference framework to allow employees to effectively and efficiently deal with aggressive behaviour
  • The second part consists of practical exercises that can be modified to a company-specific context. This part focuses on learning to de-escalate aggressive behaviour through communication skills.


  • Employees are better equipped to de-escalate aggressive behaviour
  • Workers feel more supported and motivated, which will increase productivity levels


Contact us for a proposal.