Traumatic incident support
You call the 24/7 trauma line and explain the situation to a psychologist. Together, you determine what help your employee needs. An expert usually comes to the scene.
An incident at work can be traumatic for your employees. Take action to support them.
Employers and managers can call:
French-speakers 02/549.71.58
Dutch and English-speakers 02/549.71.59
Why choose traumatic incident support?
- 24/7 trauma line: always available and freely accessible for organisations
- Help for managers: practical and emotional assistance with organising support
- Support for victims: emotional support after a traumatic incident
- Possible reimbursement: in the event of a work-related incident, the cost of psychological support may be covered by work accident insurance
What is traumatic incident support?
You call the 24/7 trauma line and explain the situation to a psychologist. Together, you determine what help your employee needs. An expert usually comes to the scene.
How does Mensura help in practice?
1. You call the trauma line
You explain the situation to a psychologist. Together, you determine what help your employee needs.
2. We plan support (if necessary)
For a group
If an entire group is involved, the psychologist – in consultation with you – organises a support meeting with all employees. This preferably takes place at or near the scene of the incident. During the session, we look at who has been most affected and who can use extra help.
For an individual
We plan a meeting with a psychologist, either at your office or at a Mensura office.
3. You receive an oral report
The psychologist explains how the victim or those affected are doing and gives advice on further actions. This enables you to help get things back to normal in safe conditions. If specialist help is needed, a suitable referral follows.
On an annual basis, Mensure gives guidance with an average of 300 response processes relating to traumatic incidents at work.
Frequently asked questions
Is support always provided at the scene?
No. The psychologist on the trauma helpline conducts an intake discussion and provides initial information. Together, you look at any actions you may be able to take yourself. If it seems advisable to you or the psychologist to start a support process, this can be scheduled. However, there is no obligation to do so.
What is the process for the reimbursement of costs through work accident insurance?
You can initiate a claim yourself.
Is support always provided at the scene?
No. The psychologist on the trauma helpline conducts an intake discussion and provides initial information. Together, you look at any actions you may be able to take yourself. If it seems advisable to you or the psychologist to start a support process, this can be scheduled. However, there is no obligation to do so.
What is the process for the reimbursement of costs through work accident insurance?
You can initiate a claim yourself.
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