Person of trust - basic level

    The mental health of colleagues is increasingly under pressure. This basic training person of trust equips you with methods to handle conflicts within your organisation and other situations with a psychosocial risk.

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    Why?

    As a confidential adviser, you are the point of contact for conflicts and mental issues at work. Examples here include stress, fear of failure, emotional issues, or boundary-crossing behaviour. Your listening ear and expertise make it easier for employees to ask for help. This basic training course provides you with the necessary skills to react appropriately in any situation.

    As a confidential adviser, you are the point of contact for conflicts and mental issues at work.

    "The subject was dealt with very well, just like the preparations. There was sufficient scope for questions and discussion."

    Gracy Poelman

    Communications manager at SAS

    What do you learn?

    You obtain the practical knowledge to react and act correctly in mentally challenging situations in the workplace. The training course guides you through the legal framework and you develop skills to help you recognise emerging mental problems with colleagues more quickly.  The course is built up of modules around a number of themes spread over different sessions.

    Homework assignment

    At the end of the training course you complete a homework assignment. In this way you establish the link between the training and concrete situations in the workplace and you learn how to apply new skills in practice. At the same time you ensure that your organisation complies with the law. The homework assignment is evaluated, but there is no exam.

    This training consists of:

    • Day 1  = 1 hour live webinar (via Microsoft Teams) from 09h00 - 10h00 with your trainer.

    • Day 2 – 5 = in-class sessions from 09h00 - 16h00 at the indicated location, full-day training.

    • 7 hours between days 1 and 5 to complete the various preparations on our learning platform.
      They can be done at your own pace, whenever you like.

    Result?

    The basic training gives you the skills to react correctly to various psychosocial risks in the workplace. You develop skills to help you recognise emerging mental problems with colleagues more quickly. If you pass your homework assignment, you will receive the certificate that is valid in Belgium. In concrete terms as a confidential counsellor you can:

    • Recognise psychosocial risks and risk sources and propose appropriate prevention measures;

    • Apply discussion techniques in practice;

    • Adopt a neutral position and structure the (intake) interview;

    • Facilitate a reconciliatory conversation and stimulate connecting communication;

    • Apply resilience tips to yourself.

    Annual supervision for confidential counsellors

    To keep your knowledge and skills up to date it is recommended that you follow an annual supervision for confidential counsellors. Moreover, an annual refresher course where you share your experiences with one another is required by law.

    During a supervision you talk with fellow confidential counsellors about your experiences, under the supervision of an expert.

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    "You learn lots of new things. The course is a great combination of practice and theory."

    Vera Belderbos

    Human Resources Manager at Vollers Group

    For whom?

    Anyone can follow the confidential counsellor course, on the condition that you do not have one of these roles:

    • Employer;

    • Representative of employer on the Works Council or the Committee for Prevention and Protection at Work;

    • Occupational doctor;

    • Candidate for the employee representatives elections;

    • Union representative;

    • Manager, with the exception of middle management.

    What does the law say?

    As a confidential adviser, you must undergo basic training. You will thus acquire the necessary skills to respond appropriately to various psychosocial risks at work. Annual refresher courses are also required by law.

    The Federal Council of Ministers approved a new legislative proposal requiring organisations with 50 or more employees to appoint a confidential adviser. That proposal has yet to pass the Council of State for its opinion before taking effect.

    In addition to an internal confidential adviser, organisations may also employ external confidential advisers. The latter may not be a staff member.

    Mensura is listed by the Federal Public Service on Employment, Labour, and Social Dialogue (FPS ELSD) as a training institution for the confidential adviser basic training.

    More info >

    Price

    The prices depends on how you follow the training. 

    Digital training materials are included in the price. 

    If your organisation is affiliated with Mensura External Service for Prevention and Protection at Work (ESPPW) and you have prevention units, you can pay with these as long as your balance is sufficient.

    Subsidies

    We qualify for all kinds of subsidies and financing options because we are certified by many government agencies and sector funds.

    • SME portfolio: Use these certification numbers in your application:

      • members of Mensura External Department for Prevention and Protection: Mensura EDPB - DV.O105072

      • non-members: Mensura CONSULT - DV.O101943

    • Training cheques - Wallonia

    • Sector fund

      • Alimento

      • Constructiv

      • Co-valent

    • Paid educational leave / Flemish educational leave

    "You are given lots of practical exercises during the course. That made the role playing really useful."

    Sarah Salomein

    Accountmanager at Paragon Customer Communications Belgium

    Also check out the general frequently asked questions, including on certification and payments >