Confidential counsellor - basic level

Act as a mediator for conflict within your organisation and receive your certificate.

Confidential counsellor - basic level
  • Practical
  • 5 days
  • From €1,097.00 or 6.49 PU
  • English, French, Dutch
  • Blended learning: e-learning & online, Tailor-made, In-class
  • In-depth
  • Certificate valid in Belgium
  • Paid educational leave, SME portfolio, Training cheques, Sector fund

The mental health of colleagues is increasingly under pressure. This basic training confidential counsellor equips you with methods to handle conflicts within your organisation and other situations with a psychosocial risk.

Why?

As confidential counsellor you are the contact point in the case of conflict and mental problems at work. Examples here include stress, fear of failure, conflict, emotional issues or boundary-crossing behaviour. With a confidential counsellor in the workplace you make it easier to ask for help. Our training provides you with the necessary skills to react to difficult situations in the appropriate manner. A confidential counsellor in the workplace is not a statutory requirement, but is strongly recommended.

The subject was dealt with very well, just like the preparations. There was sufficient scope for questions and discussion." Gracy Poelman Communications manager at SAS

What do you learn?

You obtain the practical knowledge to react and act correctly in mentally challenging situations in the workplace. The training course guides you through the legal framework and you develop skills to help you recognise emerging mental problems with colleagues more quickly.  The course is built up of modules around a number of themes spread over different sessions.

Risks and consequences, legislation and policy

Preparation:

  • The themes around which you will work as a confidential counsellor 
  • Video on psychosocial risks 
  • Information on psychosocial risk assessment 
  • Useful literature 

Lesson: 

  • The legislative framework 
  • Psychosocial risks and risk sources 
  • The well-being policy 
  • Psychosocial consequences 
  • Homework assignment clarification 

Procedures and discussion techniques

Preparation: 

  • Check to what extent your organisation complies with the legal obligations 
  • The informal and formal procedure 
  • Quiz: test your knowledge of the legislation 

Lesson: 

  • Confidential counsellor in practice 
  • Procedures 
  • Discussion techniques 

Debriefings and interventions

Preparation: 

  • Self-care: fill in the My Stress Coach and receive customised tips on stress and resilience 

Lesson: 

  • Debriefings 
  • Psychosocial interventions 
  • Practical exercises 

Conflict management

Preparation: 

  • Test how you deal with conflicts generally

Lesson: 

  • Conflicts and mediation 
  • Practical exercises 

Suicide and suicide care, assignment presentation

Preparation: 

  • Self-care exercise to gain insight into what is important for you 

Lesson: 

  • Suicide 
  • Self-care 
  • Homework assignment 
  • Completion and assessment  

Anchoring what you have learnt

Via the Learn&Connect learning platform you gain access to a number of premises and situation sketches.

Homework assignment

At the end of the training course you complete a homework assignment. In this way you establish the link between the training and concrete situations in the workplace and you learn how to apply new skills in practice. At the same time you ensure that your organisation complies with the law. The homework assignment is evaluated, but there is no exam.

Extra: access to My Stress Coach

This personal stress meter assesses your individual experience of stress. You complete the questionnaire anonymously and receive a report with tailored tips.

More info >


This course is part of our Impact-offer

Impact

Broaden your view and prepare for a new role. A mix of learning methods helps you acquire in-depth knowledge you can apply immediately. The learning paths are often spread over several days.

Need more information on Impact >


Result?

The basic training gives you the skills to react correctly to various psychosocial risks in the workplace. You develop skills to help you recognise emerging mental problems with colleagues more quickly. If you pass the exam, you will receive the certificate that is valid in Belgium. In concrete terms as a confidential counsellor you can:

  • Recognise psychosocial risks and risk sources and propose appropriate prevention measures;
  • Apply discussion techniques in practice;
  • Adopt a neutral position and structure the (intake) interview;
  • Facilitate a reconciliatory conversation and stimulate connecting communication;
  • Apply resilience tips to yourself.
Annual supervision for confidential counsellors

To keep your knowledge and skills up to date it is recommended that you follow an annual supervision for confidential counsellors. Moreover, an annual refresher course where you share your experiences with one another is required by law.

During a supervision you talk with fellow confidential counsellors about your experiences, under the supervision of an expert.

Want to know more about the supervision for confidential counsellors >

You learn lots of new things. The course is a great combination of practice and theory." Vera Belderbos Human Resources Manager at Vollers Group

For whom?

Anyone can follow the confidential counsellor course, on the condition that you do not have one of these roles:

  • Representative of employer or employees on the Works Council or the Committee for Prevention and Protection at Work;
  • Prevention advisor-occupational doctor;
  • Candidate for the employee representatives elections;
  • Union representative;
  • Manager, with the exception of middle management.

What does the law say?

The appointment of a confidential counsellor is recommended, but not mandatory. With a confidential counsellor in the workplace you make it easier to ask for help. As a confidential counsellor you are bound by professional confidentiality.

An external person, who is not an employee, may also become a confidential counsellor within your organisation. However, if your employer has more than 20 employees, there must be at least one internal confidential counsellor.

Mensura is listed by the Federal Public Service on Employment, Labour, and Social Dialogue (FPS ELSD) as a training institution for the basic training confidential counsellor. More info >


Price

The prices depends on how you follow the training. Printed course and access to My Stress Coach included.

If your organisation is affiliated with Mensura External Department for Prevention and Protection at Work (EDPPW), then you will receive a discount. If you have sufficient prevention units available, then you can use these to pay.

Subsidies and financing options

We qualify for all kinds of subsidies and financing options because we are certified by many government agencies and sector funds.

      • SME portfolio: Use these certification numbers in your application:
        • members of Mensura External Department for Prevention and Protection: Mensura EDPB - DV.O105072
        • non-members: Mensura CONSULT - DV.O101943
      • Training cheques
      • Sector fund
        • Alimento
        • Constructiv
        • Co-valent
      • Paid educational leave / Flemish educational leave
      You are given lots of practical exercises during the course. That made the role playing really useful." Sarah Salomein Accountmanager at Paragon Customer Communications Belgium

      Frequently Asked Questions

      Do I have to complete an assignment or take an exam for this course?

      Yes, you prepare for each module. In the final session you present a concluding homework assignment.

      Do I receive a certificate after following this course?

      Yes, after participating in the complete training course and completing the homework assignment you receive a certificate that is valid in the whole of Belgium.

      What are the admission requirements for this course?

      Anyone can follow the confidential counsellor course, on the condition that you do not have one of these roles:

      • Representative of employer or employees on the Works Council or the Committee for Prevention and Protection at Work;

      • Prevention advisor-occupational doctor;

      • Candidate for the employee representatives elections;

      • Union representative;

      • Manager, with the exception of middle management.

      Who can take this course?

      Everyone can take the confidential counsellor course except for people with the following jobs within the organisation:

      • Employer representative or employees on the Works Council or the Committee for Prevention and Protection at Work;
      • Prevention adviser-occupational physician;
      • Candidate for the employee representatives elections;
      • Union representative;
      • Manager, except for middle management.

      Is an annual refresher course mandatory?

      Yes. The law requires an annual refresher course. You can find more information here.