Person of trust - basic level
The mental health of colleagues is increasingly under pressure. This basic training person of trust equips you with methods to handle conflicts within your organisation and other situations with a psychosocial risk.
- 5 days
- From€ 1,408.00or 6.974 PU
- Dutch, French, English
- Certificate valid in Belgium
- Paid educational leave, SME portfolio, Training cheques, Sector fund
Custom
Request a quoteWhy?
As a confidential adviser, you are the point of contact for conflicts and mental issues at work. Examples here include stress, fear of failure, emotional issues, or boundary-crossing behaviour. Your listening ear and expertise make it easier for employees to ask for help. This basic training course provides you with the necessary skills to react appropriately in any situation.
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What do you learn?
You obtain the practical knowledge to react and act correctly in mentally challenging situations in the workplace. The training course guides you through the legal framework and you develop skills to help you recognise emerging mental problems with colleagues more quickly. The course is built up of modules around a number of themes spread over different sessions.
Legislation and policy
Preparation:
The themes around which you will work as a confidential counsellor
Video on psychosocial risks
Information on psychosocial risk assessment
Useful literature
Lesson:
The legislative framework
Psychosocial risks and risk sources
The well-being policy
Psychosocial consequences
Homework assignment clarification
Procedures and discussion techniques
Preparation:
Check to what extent your organisation complies with the legal obligations
The informal and formal procedure
Quiz: test your knowledge of the legislation
Lesson:
Confidential counsellor in practice
Procedures
Discussion techniques
Debriefings and interventions
Preparation:
Self-care: fill in the My Stress Coach and receive customised tips on stress and resilience
Lesson:
Debriefings
Psychosocial interventions
Practical exercises
Conflict management
Preparation:
Test how you deal with conflicts generally
Lesson:
Conflicts and mediation
Practical exercises
Suicide and suicide care, assignment presentation
Preparation:
Self-care exercise to gain insight into what is important for you
Lesson:
Suicide
Self-care
Homework assignment
Completion and assessment
Anchoring what you have learnt
Via the Learn&Connect learning platform you gain access to a number of premises and situation sketches.
Legislation and policy
Preparation:
The themes around which you will work as a confidential counsellor
Video on psychosocial risks
Information on psychosocial risk assessment
Useful literature
Lesson:
The legislative framework
Psychosocial risks and risk sources
The well-being policy
Psychosocial consequences
Homework assignment clarification
Procedures and discussion techniques
Preparation:
Check to what extent your organisation complies with the legal obligations
The informal and formal procedure
Quiz: test your knowledge of the legislation
Lesson:
Confidential counsellor in practice
Procedures
Discussion techniques
Debriefings and interventions
Preparation:
Self-care: fill in the My Stress Coach and receive customised tips on stress and resilience
Lesson:
Debriefings
Psychosocial interventions
Practical exercises
Conflict management
Preparation:
Test how you deal with conflicts generally
Lesson:
Conflicts and mediation
Practical exercises
Suicide and suicide care, assignment presentation
Preparation:
Self-care exercise to gain insight into what is important for you
Lesson:
Suicide
Self-care
Homework assignment
Completion and assessment
Anchoring what you have learnt
Via the Learn&Connect learning platform you gain access to a number of premises and situation sketches.
During the course, case studies are thoroughly developed and discussed. The role-plays provide a solid foundation for practical application.
Heidi Ingelbosch
Viatris
Assignment
At the end of the training course you complete an assignment. In this way you establish the link between the training and concrete situations in the workplace and you learn how to apply new skills in practice. At the same time you ensure that your organisation complies with the law. The assignment is evaluated, but there is no exam.
Result?
The basic training gives you the skills to react correctly to various psychosocial risks in the workplace. You develop skills to help you recognise emerging mental problems with colleagues more quickly. If you pass your homework assignment, you will receive the certificate that is valid in Belgium.
In terms as a confidential counsellor you can:
Recognise psychosocial risks and risk sources and propose appropriate prevention measures;
Apply discussion techniques in practice;
Adopt a neutral position and structure the (intake) interview;
Facilitate a reconciliatory conversation and stimulate connecting communication;
Apply resilience tips to yourself.
Annual supervision for confidential counsellors
To keep your knowledge and skills up to date it is recommended that you follow an annual supervision for confidential counsellors. Moreover, an annual refresher course where you share your experiences with one another is required by law.
During a supervision you talk with fellow confidential counsellors about your experiences, under the supervision of an expert.
For whom?
Anyone can follow the confidential counsellor course, on the condition that you do not have one of these roles:
Employer;
Representative of employer on the Works Council or the Committee for Prevention and Protection at Work;
Occupational doctor;
Candidate for the employee representatives elections;
Union representative;
Manager, with the exception of middle management.
What does the law say?
As a confidential adviser, you must undergo basic training. You will thus acquire the necessary skills to respond appropriately to various psychosocial risks at work. Annual refresher courses are also required by law.
The Federal Council of Ministers approved a new legislative proposal requiring organisations with 50 or more employees to appoint a confidential adviser. That proposal has yet to pass the Council of State for its opinion before taking effect.
In addition to an internal confidential adviser, organisations may also employ external confidential advisers. The latter may not be a staff member.
Mensura is listed by the Federal Public Service on Employment, Labour, and Social Dialogue (FPS ELSD) as a training institution for the confidential adviser basic training.
The training programme is comprehensive, clear and varied, with plenty of opportunity for questions and interaction. We’re taking in a lot of information, but thanks to the assurance that support will also be available afterwards, we feel supported and ready to get started.
Heidi Pauwels
Police district Geel-Laakdal-Meerhout
Price
The prices depends on how you follow the training.
Digital training materials are included in the price.
If your organisation is affiliated with Mensura External Service for Prevention and Protection at Work (ESPPW) and you have prevention units, you can pay with these as long as your balance is sufficient.
Subsidies
We qualify for all kinds of subsidies and financing options because we are certified by many government agencies and sector funds.
SME portfolio: Use these certification numbers in your application:
members of Mensura External Department for Prevention and Protection: Mensura EDPB - DV.O105072
non-members: Mensura CONSULT - DV.O101943
Training cheques - Wallonia
Sector fund
Alimento
Constructiv
Co-valent
Volta
Paid educational leave / Flemish educational leave
Do I have to complete an assignment or take an exam for this course?
Yes, you prepare for each module. In the final session you present a concluding assignment.
Do I get a certificate after completing my training?
Yes. We issue an official certificate for each training or refresher course where a certificate is legally required (first aid, fire, confidential counsellor, and prevention adviser). You can download your certificate 20 working days after completing your training via MyMensura.
When you successfully complete another type of course - for example, an initiation - you will receive a Mensura Learn&Connect certificate.
Is an annual refresher course mandatory?
Yes. The law requires an annual refresher course. You can find more information here.
Is the appointment of a confidential adviser mandatory?
For organisations with fewer than 50 employees, the appointment of a confidential adviser is not mandatory, but this is still strongly recommended. However, the law does state that they must also employ a confidential adviser if all members of the union delegation or – in the absence of a union delegation – all employees request it.
For organisations with 50 or more employees, the appointment of a confidential adviser is mandatory.
Do I have to complete an assignment or take an exam for this course?
Yes, you prepare for each module. In the final session you present a concluding assignment.
Do I get a certificate after completing my training?
Yes. We issue an official certificate for each training or refresher course where a certificate is legally required (first aid, fire, confidential counsellor, and prevention adviser). You can download your certificate 20 working days after completing your training via MyMensura.
When you successfully complete another type of course - for example, an initiation - you will receive a Mensura Learn&Connect certificate.
Is an annual refresher course mandatory?
Yes. The law requires an annual refresher course. You can find more information here.
Is the appointment of a confidential adviser mandatory?
For organisations with fewer than 50 employees, the appointment of a confidential adviser is not mandatory, but this is still strongly recommended. However, the law does state that they must also employ a confidential adviser if all members of the union delegation or – in the absence of a union delegation – all employees request it.
For organisations with 50 or more employees, the appointment of a confidential adviser is mandatory.
Also check out the general frequently asked questions, including on certification and payments >
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