Why?
Enable workers to adequately deal with incidents of aggression.
What do you learn?
- Interactive training course
- The first part of the course focuses on establishing a standard reference framework to allow employees to effectively and efficiently deal with aggressive behaviour
- The second part consists of practical exercises that can be modified to a company-specific context. This part focuses on learning to de-escalate aggressive behaviour through communication skills.
This course is part of our Interact offer

Talk to an expert, share your experiences and learn from each other. Learning is a social event. You learn to apply basic knowledge in practice, both online and in the classroom.
Result?
- Employees are better equipped to de-escalate aggressive behaviour
- Workers feel more supported and motivated, which will increase productivity levels
Price
The price depends on the way you follow the course. If your organisation is affiliated to Mensura External Service for Prevention and Protection (EDPB), you get a discount. If you have prevention units and your balance is sufficient, you can pay with these.
Subsidies and financing options
We qualify for all kinds of subsidies and financing options because we are certified by many government agencies and sector funds.
- SME portfolio (Flanders). Use these recognition numbers in your application:
- members of Mensura External Service for Prevention and Protection: Mensura EDPB - DV.O105072
- non-members: Mensura CONSULT - DV.O101943
- Training vouchers
- Sector fundings
- Alimento
- Constructiv